Privacy Policy
How we collect, use, and protect your personal information
1. Introduction
ACT Solutions For All is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Your Consent: By using our services or providing us with your personal information, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Location data (general geographic area)
2.3 Information from Third Parties
We may receive information from:
- Real estate agents or property managers
- Insurance companies for restoration work
- Payment processors and financial institutions
- Government agencies for compliance purposes
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
3.2 Legal & Compliance
- Meeting legal and regulatory requirements
- Obtaining necessary permits and approvals
- Maintaining records as required by law
- Defending legal claims
3.3 Business Operations
- Improving our services and customer experience
- Conducting market research and analysis
- Sending promotional materials (with consent)
- Managing customer relationships
4. Information Disclosure
4.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in operating our business, including:
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Enforce our terms and conditions
- Prevent fraud or illegal activities
4.3 Business Transfers
If our business is acquired or merged with another company, your information may be transferred to the new owners.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5. Data Security
5.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal information, including:
5.2 Data Breach Notification
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and relevant authorities as required by the Privacy Act 1988.
5.3 Limitations
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Privacy Rights
Under the Australian Privacy Principles (APPs), you have the following rights:
Access
You have the right to request access to the personal information we hold about you.
Correction
You can request correction of any inaccurate, incomplete, or outdated information.
Deletion
You may request deletion of your personal information, subject to legal and contractual obligations.
Opt-Out
You can opt-out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.
7.5 Complaints
If you have concerns about how we handle your personal information, you can lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).
8. Data Retention
We retain your personal information for as long as necessary to:
After the retention period expires, we will securely delete or de-identify your information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new "Last Updated" date.
We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: