Terms & Conditions

3.1 Quote Validity

Quotes provided by the Company are valid for 30 days from the date of issue, unless otherwise specified. Quotes may be subject to change based on material costs, labour rates, or site conditions.

3.2 Site Inspections

Accurate quotes require a thorough site inspection. Quotes provided without a site visit are estimates only and may be subject to revision.

3.3 Scope Changes

Any changes to the project scope after a quote is accepted will be subject to a variation quote and may affect the total contract price and timeline.

4.1 Written Contracts

All projects require a written contract signed by both parties before work commences. The contract will detail the scope of work, pricing, payment schedule, and timeline.

4.2 Deposits

A deposit is required before work begins. The deposit amount will be specified in the contract and typically ranges from 10% to 30% of the total contract value.

4.3 Progress Payments

Payments are made in stages based on service completion as outlined in the contract. Typical payment arrangements include:

• Deposit upon booking confirmation (for large projects)
• Payment on completion for standard services
• Progress payments for multi-day projects
• Emergency service payments as per agreement

4.4 Payment Methods

Payments can be made via bank transfer, cheque, or credit card (surcharges may apply). All payments must be made within 7 days of invoice date unless otherwise agreed.

4.5 Late Payments

5.1 Satisfaction Guarantee

As a professional cleaning service provider, we guarantee your satisfaction with our work. If you're not completely satisfied with our services, please notify us within 24 hours of service completion.

5.2 Workmanship Guarantee

We guarantee all workmanship and stand behind the quality of our cleaning services. This covers any issues arising from our service delivery.

5.3 Products & Materials

We use professional-grade cleaning products and equipment. Products are warranted according to manufacturer specifications. We are not responsible for pre-existing damage or conditions beyond our control.

5.4 Guarantee Exclusions

Our guarantees do not cover:

• Pre-existing damage or deterioration
• Normal wear and tear after service completion
• Damage from environmental factors or weather
• Acts of nature or force majeure
• Areas or items specifically excluded from the service scope

6.1 Public Liability Insurance

The Company maintains public liability insurance as required by law. Insurance details are available upon request.

6.2 Limitation of Liability

The Company's liability is limited to the contract value or $10,000, whichever is greater, except for liabilities that cannot be excluded by law.

6.3 Client Responsibilities

The Client is responsible for:

• Ensuring clear site access
• Protecting personal property
• Maintaining existing home insurance
• Providing accurate site information
• Obtaining necessary approvals for works on their property